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Communication Skills for Front Office Staff

  

 

 

 

 

 

 
Since the receptionist is usually the company’s first link with the customer, it is vital to present a good first impression. The English for Front Office Staff course aims to improve students’ communication skills, especially over the telephone. The layout of the course follows the pattern of introduction, example, practice and free practice.

During the course, the following topics will be covered:

  • Greetings and introductions
  • Making contact: calling and asking for somebody
  • Leaving and taking messages
  • Checking for detail
  • Transferring calls and giving information
  • Communication problems
  • Making and changing appointments
  • Requesting information

         Click here to register