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Customer Service

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This course is based on the belief that customer service is not an optional extra but central to the success or failure of every organization. The course aims to allow staff to apply customer service principles with confidence and to convey the image your company deserves. Some of the points covered in the course are:
  • What is customer service?
  • Why customer service
  • The customer service sequence
  • Product differentiation
  • Telephone etiquette
  • Reactive customer service
  • Negotiation skills