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Because this field is almost entirely focused on serving the customer, the course
relies heavily on authentic, "hands-on" practice for the student. Students are
encouraged to bring their own working experiences to the course in order to provide them
with relevant study material, hence personalising the course. This has the result of not
only providing the student with an incentive to learn, but also making the course
meaningful for their careers. During the course, the following points will be studied:
Hotel types
- Recreational facilities
- Room reservations
- Using the telephone
- Checking-in
- Useful phrases
- Giving directions
- Describing facilities
- Hotel services
- Room types
- Dealing with complaints
- Restaurants
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